[{"data":1,"prerenderedAt":241},["ShallowReactive",2],{"doc:M-SALE-03":3},{"docId":4,"axis":5,"axisLabel":6,"route":7,"sourceFile":8,"categoryId":9,"categoryName":10,"title":11,"kicker":12,"crumb":13,"leadHtml":22,"preambleHtml":23,"sections":24,"toc":51,"shots":74,"captureRefs":159,"estimates":162,"estimatesRaw":162,"proseChars":163,"fm":164,"adminMeta":229,"related":232},"M-SALE-03","guide","기능별","\u002Fguide\u002FF05\u002FM-SALE-03","content\u002Fguide\u002FM-SALE-03.md","F05","판매","환불 관리","기능별 · 판매",[14,17,19,20],{"label":15,"to":16},"고객센터","\u002F",{"label":6,"to":18},"\u002Fguide",{"label":10,"to":18},{"label":11,"to":21},null,"환불 요청을 확인하고, 승인하거나 거절해서 끝내는 화면입니다. 일반강의·라이브·커뮤니티·멤버십 \u003Cb>네 가지 상품\u003C\u002Fb>의 환불을 여기서 함께 다룹니다.","",[25,31,36,41,46],{"key":26,"label":27,"id":28,"html":29,"d2":30},"S1","화면 목적","sec-S1","\n\u003Cp>\u003Cb>손님 화면 영향\u003C\u002Fb>: 환불을 \u003Cb>승인했을 때만\u003C\u002Fb> 손님의 결제 내역이 바뀌고 수강 권한이 회수됩니다.\u003C\u002Fp>\n\u003Cdiv class=\"warn\">\u003Cdiv>\u003Cp>\u003Cb>이 문서에는 단가를 적지 않습니다. 화면에 표시된 숫자가 언제나 최신입니다.\u003C\u002Fb>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cdl class=\"sum3\">\u003Cdiv>\u003Cdt>\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" aria-hidden=\"true\">\u003Cpath d=\"M20 6L9 17l-5-5\">\u003C\u002Fpath>\u003C\u002Fsvg>이 문서로 해결되는 것\u003C\u002Fdt>\u003Cdd>환불 한 건을 끝까지 처리합니다\u003Csmall>승인·거절·직접 접수까지 다룹니다\u003C\u002Fsmall>\u003C\u002Fdd>\u003C\u002Fdiv>\u003Cdiv>\u003Cdt>\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>걸리는 시간\u003C\u002Fdt>\u003Cdd>한 건에 약 3분\u003Csmall>처음 하시면 5분쯤 걸립니다\u003C\u002Fsmall>\u003C\u002Fdd>\u003C\u002Fdiv>\u003Cdiv>\u003Cdt>\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M3 7l9-4 9 4-9 4-9-4z\">\u003C\u002Fpath>\u003Cpath d=\"M3 7v10l9 4 9-4V7\">\u003C\u002Fpath>\u003C\u002Fsvg>미리 준비할 것\u003C\u002Fdt>\u003Cdd>주문번호 또는 수강생 이름\u003Csmall>환불 승인 권한이 있어야 [승인]이 눌립니다\u003C\u002Fsmall>\u003C\u002Fdd>\u003C\u002Fdiv>\u003C\u002Fdl>",true,{"key":32,"label":33,"id":34,"html":35,"d2":30},"S6","절차 안내 = 이렇게 하세요(따라하기)","sec-S6","\u003Csection class=\"chooser\" data-chooser=\"\">\u003Ch2 class=\"chooser__q\">지금 무엇을 하려고 오셨나요?\u003C\u002Fh2>\u003Cp class=\"chooser__sub\">하나만 고르세요. 고른 일의 순서만 펼쳐집니다. 화면 설명은 맨 아래에 접어 두었습니다.\u003C\u002Fp>\u003Cdiv class=\"tgrid\">\u003Cbutton type=\"button\" class=\"tcard\" data-task=\"a\" aria-pressed=\"false\" aria-controls=\"panel-a\">\u003Cspan class=\"tcard__hot\">가장 많이 하는 일\u003C\u002Fspan>\u003Cspan class=\"tcard__t\">수강생이 환불해 달라고 했어요\u003C\u002Fspan>\u003Cspan class=\"tcard__d\">들어온 요청을 확인하고 승인 또는 거절까지 끝냅니다.\u003C\u002Fspan>\u003Cspan class=\"tcard__meta\">\u003Cspan class=\"chip chip--acc\">4단계\u003C\u002Fspan>\u003Cspan class=\"chip\">약 3분\u003C\u002Fspan>\u003Cspan class=\"chip chip--warn\">⚠ 되돌릴 수 없는 단계 있음\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"tcard__cta\">이 순서 보기 \u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M5 12h14M13 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cbutton type=\"button\" class=\"tcard\" data-task=\"b\" aria-pressed=\"false\" aria-controls=\"panel-b\">\u003Cspan class=\"tcard__t\">제가 대신 환불을 넣어야 해요\u003C\u002Fspan>\u003Cspan class=\"tcard__d\">수강생 요청이 없어도 관리자가 직접 환불을 접수합니다.\u003C\u002Fspan>\u003Cspan class=\"tcard__meta\">\u003Cspan class=\"chip chip--acc\">3단계\u003C\u002Fspan>\u003Cspan class=\"chip\">약 2분\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"tcard__cta\">이 순서 보기 \u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M5 12h14M13 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cbutton type=\"button\" class=\"tcard\" data-task=\"c\" aria-pressed=\"false\" aria-controls=\"panel-c\">\u003Cspan class=\"tcard__t\">어디까지 처리됐는지 보고 싶어요\u003C\u002Fspan>\u003Cspan class=\"tcard__d\">지금 상태를 확인하고, 필요하면 파일로 내려받습니다.\u003C\u002Fspan>\u003Cspan class=\"tcard__meta\">\u003Cspan class=\"chip chip--acc\">2단계\u003C\u002Fspan>\u003Cspan class=\"chip\">약 1분\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan class=\"tcard__cta\">이 순서 보기 \u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M5 12h14M13 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fbutton>\u003C\u002Fdiv>\u003Cdiv class=\"chooser__hint\" data-chooser-hint=\"\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 16v-5M12 8h.01\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003Cdiv>\u003Cb>아직 아무것도 고르지 않으셨어요.\u003C\u002Fb> 위에서 하나를 누르면 그 일의 순서만 펼쳐집니다.\u003Cbr>화면 설명(고르기 조건·표의 각 칸 뜻)이 궁금하시면 맨 아래 \u003Cb>더 알아보기\u003C\u002Fb>를 펼쳐 보세요.\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fsection>\n\u003Csection class=\"taskpanel\" id=\"panel-a\" data-taskpanel=\"a\" hidden=\"\" aria-label=\"수강생이 환불해 달라고 했어요\">\u003Cdiv class=\"taskpanel__hd\">\u003Cspan class=\"now\">지금 하는 일\u003C\u002Fspan>\u003Ch3>수강생이 환불해 달라고 했어요\u003C\u002Fh3>\u003Cdiv class=\"prog\">\u003Cspan data-ptxt=\"\">0 \u002F 4 단계 완료\u003C\u002Fspan>\u003Cspan class=\"pbar\">\u003Ci data-pbar=\"\">\u003C\u002Fi>\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__bd\">\u003Col class=\"steps\">\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">1\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>환불 목록에서 \"접수\"라고 적힌 줄을 찾습니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Crect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\">\u003C\u002Frect>\u003Cpath d=\"M9 4v16\">\u003C\u002Fpath>\u003C\u002Fsvg>관리자 화면 왼쪽 메뉴 \u003Cb>판매 › 환불\u003C\u002Fb>\u003C\u002Fspan>\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>30초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>화면을 열면 \u003Cb>최근 30일\u003C\u002Fb>에 들어온 요청이 먼저 보입니다. 찾는 게 안 보이면 기간을 넓혀 주세요.\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-001\u002Fmain\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-001-main.png\" alt=\"환불 목록 — 요청일 · 주문번호 · 상품 · 수강생 · 금액 · 상태\" decoding=\"async\" width=\"1440\" height=\"1075\" style=\"max-width:100%;height:auto;display:block\">\u003Cspan class=\"pin\" style=\"left:22%;top:62%\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003Cspan class=\"pin\" style=\"left:78%;top:30%\" aria-hidden=\"true\">2\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"bubbles\">\u003Cp class=\"bubble\">\u003Cspan class=\"bn\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003Cb>접수\u003C\u002Fb> 배지가 붙은 줄이 아직 아무도 손대지 않은 요청이에요.\u003C\u002Fp>\u003Cp class=\"bubble\">\u003Cspan class=\"bn\" aria-hidden=\"true\">2\u003C\u002Fspan>수강생 이름은 \u003Cb>일부가 가려져\u003C\u002Fb> 보입니다(김○○).\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">2\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>그 줄을 눌러 상세를 열고 금액을 확인합니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>1분\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>세 가지만 보시면 됩니다. \u003Cb>결제금액\u003C\u002Fb> · \u003Cb>수강 진행률\u003C\u002Fb> · \u003Cb>환불예정액\u003C\u002Fb>.\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-002\u002Fmain\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-002-main.png\" alt=\"환불 상세 — 결제금액 \u002F 수강 진행률 \u002F 환불예정액 \u002F 처리 메모\" decoding=\"async\" width=\"1440\" height=\"1913\" style=\"max-width:100%;height:auto;display:block\">\u003Cspan class=\"pin\" style=\"left:30%;top:40%\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"bubbles\">\u003Cp class=\"bubble\">\u003Cspan class=\"bn\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003Cb>환불예정액\u003C\u002Fb>이 실제로 돌려드릴 돈이에요. 들은 만큼 빼고 계산된 금액입니다.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cblockquote class=\"why\">\u003Cp>수강을 많이 들었을수록 돌려드릴 금액이 줄어듭니다. 금액이 이상하면 승인하지 말고 여기서 멈추세요.\u003C\u002Fp>\u003C\u002Fblockquote>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">3\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>괜찮으면 [승인], 아니면 사유를 적고 [거절]을 누릅니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>30초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"warn\">\u003Cdiv>\u003Cp>\u003Cb>한 번 승인하면 되돌릴 수 없어요.\u003C\u002Fb> 금액과 수강생 이름을 한 번만 더 확인하고 누르세요.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>거절할 때는 \u003Cb>사유를 적어야\u003C\u002Fb> 저장됩니다. 사유는 수강생에게 전달되는 내용이니 짧고 분명하게 쓰세요.\u003C\u002Fp>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">4\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>상태가 \"완료\"로 바뀌는지 확인합니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>30초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>승인하면 카드 결제 회사(PG사)로 환불이 요청됩니다.\u003C\u002Fp>\n\u003Cdiv class=\"tip\">\u003Cdiv>\u003Cp>수강생이 \"돈이 아직 안 들어왔다\"고 하면 \u003Cb>카드사에서 처리하는 시간이 걸린다\u003C\u002Fb>고 안내해 주세요. 걸리는 기간은 손님 결제 취소 화면에 안내된 기간을 따릅니다.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__ft\">\u003Cbutton type=\"button\" class=\"btn-ghost\" data-rechoose=\"\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M19 12H5M11 18l-6-6 6-6\">\u003C\u002Fpath>\u003C\u002Fsvg>다른 일 고르기\u003C\u002Fbutton>\u003Cspan>끝났습니다. 아래 \u003Cb>손님 화면에서는 이렇게 보여요\u003C\u002Fb>에서 손님 쪽 화면이 어떻게 바뀌는지 확인하세요.\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fsection>\n\u003Csection class=\"taskpanel\" id=\"panel-b\" data-taskpanel=\"b\" hidden=\"\" aria-label=\"제가 대신 환불을 넣어야 해요\">\u003Cdiv class=\"taskpanel__hd\">\u003Cspan class=\"now\">지금 하는 일\u003C\u002Fspan>\u003Ch3>제가 대신 환불을 넣어야 해요\u003C\u002Fh3>\u003Cdiv class=\"prog\">\u003Cspan data-ptxt=\"\">0 \u002F 3 단계 완료\u003C\u002Fspan>\u003Cspan class=\"pbar\">\u003Ci data-pbar=\"\">\u003C\u002Fi>\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__bd\">\u003Col class=\"steps\">\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">1\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>오른쪽 위 [환불 접수] 버튼을 누릅니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Crect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\">\u003C\u002Frect>\u003Cpath d=\"M9 4v16\">\u003C\u002Fpath>\u003C\u002Fsvg>관리자 화면 왼쪽 메뉴 \u003Cb>판매 › 환불\u003C\u002Fb>\u003C\u002Fspan>\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>10초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"shotwrap\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-001\u002Ftoolbar\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-001-toolbar.png\" alt=\"환불 목록 상단 — [환불 접수] · [엑셀 다운로드]\" decoding=\"async\" width=\"1440\" height=\"1075\" style=\"max-width:100%;height:auto;display:block\">\u003Cspan class=\"pin\" style=\"left:84%;top:26%\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"bubbles\">\u003Cp class=\"bubble\">\u003Cspan class=\"bn\" aria-hidden=\"true\">1\u003C\u002Fspan>수강생이 요청하지 않아도 \u003Cb>관리자가 직접\u003C\u002Fb> 환불을 넣을 때 쓰는 버튼이에요.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">2\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>환불할 주문을 찾습니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>1분\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>주문번호나 수강생 이름으로 찾습니다. 예: \u003Cb>2026-0720-00318\u003C\u002Fb> · 예: \u003Cb>김○○\u003C\u002Fb>\u003C\u002Fp>\n\u003Cblockquote class=\"why\">\u003Cp>주문을 잘못 고르면 엉뚱한 사람에게 환불이 나갑니다. 상품 이름까지 같이 확인하세요.\u003C\u002Fp>\u003C\u002Fblockquote>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">3\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>금액과 사유를 적고 접수합니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>1분\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>접수된 건은 목록에 \u003Cb>접수\u003C\u002Fb> 상태로 올라옵니다. 승인하는 방법은 \u003Cb>A. 수강생이 환불해 달라고 했어요\u003C\u002Fb>와 같습니다.\u003C\u002Fp>\n\u003Cdiv class=\"warn\">\u003Cdiv>\u003Cp>여기서 \u003Cb>접수\u003C\u002Fb>만 하면 아직 돈이 나가지 않습니다. \u003Cb>승인\u003C\u002Fb>을 눌러야 환불이 진행됩니다.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__ft\">\u003Cbutton type=\"button\" class=\"btn-ghost\" data-rechoose=\"\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M19 12H5M11 18l-6-6 6-6\">\u003C\u002Fpath>\u003C\u002Fsvg>다른 일 고르기\u003C\u002Fbutton>\u003Cspan>끝났습니다. 아래 \u003Cb>손님 화면에서는 이렇게 보여요\u003C\u002Fb>에서 손님 쪽 화면이 어떻게 바뀌는지 확인하세요.\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fsection>\n\u003Csection class=\"taskpanel\" id=\"panel-c\" data-taskpanel=\"c\" hidden=\"\" aria-label=\"어디까지 처리됐는지 보고 싶어요\">\u003Cdiv class=\"taskpanel__hd\">\u003Cspan class=\"now\">지금 하는 일\u003C\u002Fspan>\u003Ch3>어디까지 처리됐는지 보고 싶어요\u003C\u002Fh3>\u003Cdiv class=\"prog\">\u003Cspan data-ptxt=\"\">0 \u002F 2 단계 완료\u003C\u002Fspan>\u003Cspan class=\"pbar\">\u003Ci data-pbar=\"\">\u003C\u002Fi>\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__bd\">\u003Col class=\"steps\">\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">1\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>기간과 상태로 좁혀서 봅니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Crect x=\"3\" y=\"4\" width=\"18\" height=\"16\" rx=\"2\">\u003C\u002Frect>\u003Cpath d=\"M9 4v16\">\u003C\u002Fpath>\u003C\u002Fsvg>관리자 화면 왼쪽 메뉴 \u003Cb>판매 › 환불\u003C\u002Fb>\u003C\u002Fspan>\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>30초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>예를 들어 \u003Cb>7월 1일 ~ 7월 22일\u003C\u002Fb> · 상태 \u003Cb>검토중\u003C\u002Fb>으로 고르면 지금 붙잡고 있는 건만 보입니다.\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-001\u002Fsearch\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-001-search.png\" alt=\"검색 영역 — 기간 \u002F 처리 상태 \u002F 상품 유형 \u002F 검색어\" decoding=\"async\" width=\"1100\" height=\"40\" style=\"max-width:100%;height:auto;display:block\">\u003Cspan class=\"pin\" style=\"left:20%;top:34%\" aria-hidden=\"true\">1\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"bubbles\">\u003Cp class=\"bubble\">\u003Cspan class=\"bn\" aria-hidden=\"true\">1\u003C\u002Fspan>처음 열면 \u003Cb>최근 30일\u003C\u002Fb>이 골라져 있어요. 오래된 건은 기간을 넓혀야 나옵니다.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step\">\u003Cdiv class=\"step__n\">2\u003C\u002Fdiv>\u003Cdiv>\u003Ch4>상태 배지를 읽습니다\u003C\u002Fh4>\u003Cdiv class=\"wherebar\">\u003Cspan class=\"where\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 7v5l3 2\">\u003C\u002Fpath>\u003C\u002Fsvg>약 \u003Cb>30초\u003C\u002Fb>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cp>상태는 이 순서로 바뀝니다.\u003C\u002Fp>\n\u003Cp>\u003Cb>접수 → 검토중 → 승인(또는 거절) → 완료\u003C\u002Fb>\u003C\u002Fp>\n\u003Cp>\u003Cb>완료\u003C\u002Fb>면 카드 결제 회사(PG사)로 환불 요청까지 끝난 상태입니다.\u003C\u002Fp>\n\u003Cdiv class=\"tip\">\u003Cdiv>\u003Cp>지금 보고 있는 조건 그대로 \u003Cb>엑셀 다운로드\u003C\u002Fb>로 내려받을 수 있어요. 다만 파일에 수강생 개인정보가 들어 있으니 다 쓰고 나면 지워 주세요.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Clabel class=\"stepchk\">\u003Cinput type=\"checkbox\" data-step-chk=\"\">다 했어요\u003C\u002Flabel>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fdiv>\u003Cdiv class=\"taskpanel__ft\">\u003Cbutton type=\"button\" class=\"btn-ghost\" data-rechoose=\"\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M19 12H5M11 18l-6-6 6-6\">\u003C\u002Fpath>\u003C\u002Fsvg>다른 일 고르기\u003C\u002Fbutton>\u003Cspan>끝났습니다. 아래 \u003Cb>손님 화면에서는 이렇게 보여요\u003C\u002Fb>에서 손님 쪽 화면이 어떻게 바뀌는지 확인하세요.\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fsection>",{"key":37,"label":38,"id":39,"html":40,"d2":30},"S7","프론트 반영","sec-S7","\u003Ch2 id=\"손님-화면에서는-이렇게-보여요\">손님 화면에서는 이렇게 보여요 \u003Cspan class=\"fbadge fbadge--c\">C · 조건이 맞아야 보여요\u003C\u002Fspan>\u003C\u002Fh2>\n\u003Cp>\u003Ccode>C · 조건이 맞아야 보여요\u003C\u002Fcode>\u003C\u002Fp>\n\u003Cp>수강생(손님)이 보는 곳: \u003Cb>마이페이지 › 결제 내역\u003C\u002Fb> \u003Ccode>\u002Fmypage\u002Fpayments\u003C\u002Fcode>\u003C\u002Fp>\n\u003Cdiv class=\"cond\">\u003Ch4>이럴 때만 손님 화면이 바뀝니다\u003C\u002Fh4>\u003Cul>\u003Cli>환불을 \u003Cb>승인\u003C\u002Fb>했을 때 (거절은 상태만 바뀌고 결제는 그대로입니다)\u003C\u002Fli>\u003Cli>손님이 스스로 취소할 수 있는 건 \u003Cb>결제 7일 이내 + 아직 수강을 시작하지 않은\u003C\u002Fb> 경우뿐입니다\u003C\u002Fli>\u003Cli>그 밖의 환불은 손님이 \u003Cb>1:1 문의\u003C\u002Fb>로 요청하고, 그게 이 화면으로 들어옵니다\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\n\n\u003Cp>반영 시점: \u003Cb>승인 즉시\u003C\u002Fb>. 다만 카드 환불금이 실제로 입금되는 것은 카드사에서 처리한 뒤이며, 걸리는 기간은 손님 결제 취소 화면에 안내된 기간을 따릅니다.\u003C\u002Fp>\n\u003Cblockquote class=\"why\">\u003Cp>근거: 06 반영원장 F05 · M-SALE-03 행. 손님 화면ID \u003Ccode>S-FR01-0301-106\u003C\u002Fcode>은 같은 경로(\u003Ccode>\u002Fmypage\u002Fpayments\u003C\u002Fcode>)를 쓰는 M-SALE-01 행에서 확인했습니다.\u003C\u002Fp>\u003C\u002Fblockquote>",{"key":42,"label":43,"id":44,"html":45,"d2":30},"S9","주의사항","sec-S9","\u003Ch2 id=\"꼭-알아두세요\">꼭 알아두세요\u003C\u002Fh2>\u003Cul class=\"knowlist\">\u003Cli>\u003Cspan class=\"ic-danger\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M12 9v4M12 17h.01\">\u003C\u002Fpath>\u003Cpath d=\"M10.3 3.9L1.8 18a2 2 0 001.7 3h17a2 2 0 001.7-3L13.7 3.9a2 2 0 00-3.4 0z\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003Cdiv>\u003Cb>한 번 승인하면 되돌릴 수 없어요.\u003C\u002Fb> 잘못 승인하면 수강생에게 다시 결제를 부탁해야 합니다.\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli>\u003Cspan class=\"ic-danger\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M12 9v4M12 17h.01\">\u003C\u002Fpath>\u003Cpath d=\"M10.3 3.9L1.8 18a2 2 0 001.7 3h17a2 2 0 001.7-3L13.7 3.9a2 2 0 00-3.4 0z\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003Cdiv>\u003Cb>내려받은 파일에는 개인정보가 들어 있어요.\u003C\u002Fb> 이름·이메일·연락처가 함께 담깁니다. 다 쓰면 지워 주세요.\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli>\u003Cspan class=\"ic-info\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 16v-5M12 8h.01\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003Cdiv>\u003Cb>[승인] 버튼이 안 보이면 권한 때문이에요.\u003C\u002Fb> 환불 승인 권한은 관리자 권한 설정에서 따로 켜 줍니다.\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli>\u003Cspan class=\"ic-info\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Ccircle cx=\"12\" cy=\"12\" r=\"9\">\u003C\u002Fcircle>\u003Cpath d=\"M12 16v-5M12 8h.01\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003C\u002Fspan>\u003Cdiv>\u003Cb>누가 승인했는지 기록에 남아요.\u003C\u002Fb> 승인·거절 이력은 관리자 활동 기록에 저장됩니다.\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Ful>\n\u003Ch2 id=\"이-일이-자주-생긴다면\">이 일이 자주 생긴다면\u003C\u002Fh2>\n\u003Cp class=\"lede\">환불은 \"처리\"보다 \u003Cb>줄이는 것\u003C\u002Fb>이 이득입니다. 이어서 볼 곳을 골라 두었습니다.\u003C\u002Fp>\u003Cdiv class=\"nextchips\">\u003Ca href=\"\u002Ftheme\u002FT13\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M3 17l6-6 4 4 8-8\">\u003C\u002Fpath>\u003Cpath d=\"M21 7v5h-5\">\u003C\u002Fpath>\u003C\u002Fsvg>수강 완주율 높이기 — \"안 들어서\" 환불 줄이기\u003C\u002Fa>\u003Ca href=\"\u002Ftheme\u002FT17\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M3 17l6-6 4 4 8-8\">\u003C\u002Fpath>\u003Cpath d=\"M21 7v5h-5\">\u003C\u002Fpath>\u003C\u002Fsvg>반복 문의를 FAQ로 줄이기\u003C\u002Fa>\u003Ca href=\"\u002Fstart\u002FG5\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\u003Cpath d=\"M3 17l6-6 4 4 8-8\">\u003C\u002Fpath>\u003Cpath d=\"M21 7v5h-5\">\u003C\u002Fpath>\u003C\u002Fsvg>정산 받기 — 환불이 정산에 어떻게 반영되나\u003C\u002Fa>\u003C\u002Fdiv>",{"key":47,"label":48,"id":49,"html":50,"later":30},"LATER","더 알아보기","sec-LATER","\u003Cdiv class=\"later__hd\">\u003Ch2>더 알아보기\u003C\u002Fh2>\u003Cp>여기서부터는 \u003Cb>참고 정보\u003C\u002Fb>입니다. 급하면 안 읽으셔도 됩니다. 필요할 때 펼쳐 보세요.\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv class=\"more\">\u003Cbutton type=\"button\" class=\"more__btn\" data-more=\"\" aria-expanded=\"false\" aria-controls=\"more-197\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" class=\"ic\" aria-hidden=\"true\">\u003Cpath d=\"M9 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003Cspan>원하는 것만 골라 보기\u003C\u002Fspan>\u003Cspan class=\"sub\">찾는 게 안 보일 때\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cdiv class=\"more__bd\" id=\"more-197\" hidden=\"\">\u003Cdiv class=\"easy\">\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">기간\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">환불을 \u003Cb>요청한 날짜\u003C\u002Fb>로 좁힙니다. 처음 열면 최근 30일이 골라져 있습니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 7월 1일 ~ 7월 22일\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">처리 상태\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">아직 안 끝난 것만 보고 싶을 때 고릅니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 접수 · 검토중 · 승인 · 거절 · 완료\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">상품 유형\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">어떤 상품의 환불인지로 좁힙니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 일반강의 · 라이브 · 커뮤니티 · 멤버십\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">검색어\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">주문번호 · 상품 이름 · 수강생 이름을 \u003Cb>일부만\u003C\u002Fb> 넣어도 찾아집니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 사진 → \"사진 잘 찍는 법\" 전부\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"more\">\u003Cbutton type=\"button\" class=\"more__btn\" data-more=\"\" aria-expanded=\"false\" aria-controls=\"more-198\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" class=\"ic\" aria-hidden=\"true\">\u003Cpath d=\"M9 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003Cspan>화면에 보이는 정보\u003C\u002Fspan>\u003Cspan class=\"sub\">표의 각 칸이 무슨 뜻인지\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cdiv class=\"more__bd\" id=\"more-198\" hidden=\"\">\u003Cdiv class=\"easy\">\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">요청일\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">수강생이 환불해 달라고 누른 날짜와 시각입니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 2026-07-20 14:32\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">주문번호\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">누르면 그 주문 상세로 넘어갑니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 2026-0720-00318\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">상품\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">상품 이름과 유형이 함께 보입니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 사진 잘 찍는 법 · 일반강의\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">수강생\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">이름 일부가 가려져 보입니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 김○○\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">결제금액 \u002F 환불예정액\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">왼쪽은 손님이 낸 돈, 오른쪽은 \u003Cb>돌려줄 돈\u003C\u002Fb>입니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 99,000원 \u002F 66,000원\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">상태\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">지금 어디까지 처리됐는지 알려 줍니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 검토중\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"more\">\u003Cbutton type=\"button\" class=\"more__btn\" data-more=\"\" aria-expanded=\"false\" aria-controls=\"more-199\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" class=\"ic\" aria-hidden=\"true\">\u003Cpath d=\"M9 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003Cspan>여기서 할 수 있는 일\u003C\u002Fspan>\u003Cspan class=\"sub\">지금 눌러도 되는 버튼\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cdiv class=\"more__bd\" id=\"more-199\" hidden=\"\">\u003Cdiv class=\"easy\">\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">환불 접수\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">오른쪽 위에 있습니다. 관리자가 직접 환불을 넣을 때 씁니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 전화로 요청받았을 때\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">환불 승인\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">상세 화면 아래에 있습니다. \u003Cb>누르면 되돌릴 수 없습니다.\u003C\u002Fb>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">환불 거절\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">상세 화면 아래에 있습니다. \u003Cb>사유를 적어야\u003C\u002Fb> 저장됩니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 수강 진행률 80% 초과\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">엑셀 다운로드\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">오른쪽 위에 있습니다. 지금 보고 있는 조건 그대로 내려받습니다.\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv class=\"more\">\u003Cbutton type=\"button\" class=\"more__btn\" data-more=\"\" aria-expanded=\"false\" aria-controls=\"more-200\">\u003Csvg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" class=\"ic\" aria-hidden=\"true\">\u003Cpath d=\"M9 6l6 6-6 6\">\u003C\u002Fpath>\u003C\u002Fsvg>\u003Cspan>눌러서 열리는 화면\u003C\u002Fspan>\u003Cspan class=\"sub\">상품 유형마다 조금씩 다릅니다\u003C\u002Fspan>\u003C\u002Fbutton>\u003Cdiv class=\"more__bd\" id=\"more-200\" hidden=\"\">\u003Cp>\u003Cb>탭 1. 일반강의\u003C\u002Fb>\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\" style=\"grid-template-columns:minmax(0,1fr)\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-002\u002Ftab-normal\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-002-tab-normal.png\" alt=\"일반강의 환불 상세\" decoding=\"async\" width=\"1440\" height=\"1913\" style=\"max-width:100%;height:auto;display:block\">\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cdiv class=\"easy\">\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">수강 진행률\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">어디까지 들었는지 보여 줍니다. \u003Cb>고칠 수 없어요.\u003C\u002Fb> 돌려줄 금액을 계산하는 기준입니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 32%\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">환불예정액\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">돌려줄 금액입니다. 고칠 수 있지만 \u003Cb>고치면 사유를 적어야\u003C\u002Fb> 저장됩니다.\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 66,000원\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv class=\"easy__i\">\u003Cdiv class=\"easy__t\">처리 메모\u003C\u002Fdiv>\u003Cdiv class=\"easy__d\">우리끼리 남기는 메모입니다. \u003Cb>수강생에게는 보이지 않아요.\u003C\u002Fb>\u003C\u002Fdiv>\u003Cspan class=\"eg\">예: 통화 완료, 계좌 확인함\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>\u003Cb>탭 2. 라이브\u003C\u002Fb>\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\" style=\"grid-template-columns:minmax(0,1fr)\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-002\u002Ftab-live\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-002-tab-live.png\" alt=\"라이브 환불 상세\" decoding=\"async\" width=\"1440\" height=\"1913\" style=\"max-width:100%;height:auto;display:block\">\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>\u003Cb>다른 점:\u003C\u002Fb> 첫 회차가 시작되기 전이면 전액, 시작한 뒤에는 남은 회차만큼 계산됩니다.\u003C\u002Fp>\n\u003Cp>\u003Cb>탭 3. 커뮤니티\u003C\u002Fb>\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\" style=\"grid-template-columns:minmax(0,1fr)\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-002\u002Ftab-community\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-002-tab-community.png\" alt=\"커뮤니티 환불 상세\" decoding=\"async\" width=\"1440\" height=\"1913\" style=\"max-width:100%;height:auto;display:block\">\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>\u003Cb>다른 점:\u003C\u002Fb> 남은 기간만큼 계산(들은 만큼 빼고 계산)합니다. 환불하면 커뮤니티에 바로 못 들어갑니다.\u003C\u002Fp>\n\u003Cp>\u003Cb>탭 4. 멤버십\u003C\u002Fb>\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\" style=\"grid-template-columns:minmax(0,1fr)\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-002\u002Ftab-membership\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-002-tab-membership.png\" alt=\"멤버십 환불 상세\" decoding=\"async\" width=\"1440\" height=\"2082\" style=\"max-width:100%;height:auto;display:block\">\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>\u003Cb>다른 점:\u003C\u002Fb> 그동안 쓴 등급 혜택이 함께 표시되고, 다음 결제 예정일이 취소됩니다.\u003C\u002Fp>\n\u003Cp>\u003Cb>탭 5. 환불 접수 창\u003C\u002Fb>\u003C\u002Fp>\n\u003Cdiv class=\"shotwrap\" style=\"grid-template-columns:minmax(0,1fr)\">\u003Cdiv class=\"shot shot--captured\" data-shot-key=\"AD01\u002F0403-003\u002Fmain\" style=\"height:auto;min-height:0;border-style:solid\">\u003Cimg class=\"shot__img\" src=\"\u002Fcaptures\u002FAD01-0403-003-main.png\" alt=\"환불 접수 창\" decoding=\"async\" width=\"1440\" height=\"900\" style=\"max-width:100%;height:auto;display:block\">\u003C\u002Fdiv>\u003C\u002Fdiv>\n\u003Cp>관리자가 직접 환불을 넣을 때 쓰는 입력 창입니다. 위 \u003Cb>B. 제가 대신 환불을 넣어야 해요\u003C\u002Fb>에서 순서대로 안내합니다.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>",[52,53,56,59,62,65,68,71],{"id":28,"label":27},{"id":54,"label":55},"지금-무엇을-하려고-오셨나요","지금 무엇을 하려고 오셨나요?",{"id":57,"label":58},"손님-화면에서는-이렇게-보여요","손님 화면에서는 이렇게 보여요",{"id":60,"label":61},"꼭-알아두세요","꼭 알아두세요",{"id":63,"label":64},"sec-S3","검색 조건",{"id":66,"label":67},"sec-S4","목록 컬럼",{"id":69,"label":70},"sec-S5","수행 가능한 기능",{"id":72,"label":73},"sec-S8","하위화면",[75,95,105,115,127,133,139,145,152],{"key":76,"caption":77,"status":78,"capture":79,"pins":84},"AD01\u002F0403-001\u002Fmain","환불 목록 — 요청일 · 주문번호 · 상품 · 수강생 · 금액 · 상태","captured",{"file":80,"w":81,"h":82,"ext":83},"\u002Fcaptures\u002FAD01-0403-001-main.png",1440,1075,"png",[85,90],{"n":86,"x":87,"y":88,"text":89},1,"22%","62%","**접수** 배지가 붙은 줄이 아직 아무도 손대지 않은 요청이에요.",{"n":91,"x":92,"y":93,"text":94},2,"78%","30%","수강생 이름은 **일부가 가려져** 보입니다(김○○).",{"key":96,"caption":97,"status":78,"capture":98,"pins":101},"AD01\u002F0403-002\u002Fmain","환불 상세 — 결제금액 \u002F 수강 진행률 \u002F 환불예정액 \u002F 처리 메모",{"file":99,"w":81,"h":100,"ext":83},"\u002Fcaptures\u002FAD01-0403-002-main.png",1913,[102],{"n":86,"x":93,"y":103,"text":104},"40%","**환불예정액**이 실제로 돌려드릴 돈이에요. 들은 만큼 빼고 계산된 금액입니다.",{"key":106,"caption":107,"status":78,"capture":108,"pins":110},"AD01\u002F0403-001\u002Ftoolbar","환불 목록 상단 — [환불 접수] · [엑셀 다운로드]",{"file":109,"w":81,"h":82,"ext":83},"\u002Fcaptures\u002FAD01-0403-001-toolbar.png",[111],{"n":86,"x":112,"y":113,"text":114},"84%","26%","수강생이 요청하지 않아도 **관리자가 직접** 환불을 넣을 때 쓰는 버튼이에요.",{"key":116,"caption":117,"status":78,"capture":118,"pins":122},"AD01\u002F0403-001\u002Fsearch","검색 영역 — 기간 \u002F 처리 상태 \u002F 상품 유형 \u002F 검색어",{"file":119,"w":120,"h":121,"ext":83},"\u002Fcaptures\u002FAD01-0403-001-search.png",1100,40,[123],{"n":86,"x":124,"y":125,"text":126},"20%","34%","처음 열면 **최근 30일**이 골라져 있어요. 오래된 건은 기간을 넓혀야 나옵니다.",{"key":128,"caption":129,"status":78,"capture":130,"pins":132},"AD01\u002F0403-002\u002Ftab-normal","일반강의 환불 상세",{"file":131,"w":81,"h":100,"ext":83},"\u002Fcaptures\u002FAD01-0403-002-tab-normal.png",[],{"key":134,"caption":135,"status":78,"capture":136,"pins":138},"AD01\u002F0403-002\u002Ftab-live","라이브 환불 상세",{"file":137,"w":81,"h":100,"ext":83},"\u002Fcaptures\u002FAD01-0403-002-tab-live.png",[],{"key":140,"caption":141,"status":78,"capture":142,"pins":144},"AD01\u002F0403-002\u002Ftab-community","커뮤니티 환불 상세",{"file":143,"w":81,"h":100,"ext":83},"\u002Fcaptures\u002FAD01-0403-002-tab-community.png",[],{"key":146,"caption":147,"status":78,"capture":148,"pins":151},"AD01\u002F0403-002\u002Ftab-membership","멤버십 환불 상세",{"file":149,"w":81,"h":150,"ext":83},"\u002Fcaptures\u002FAD01-0403-002-tab-membership.png",2082,[],{"key":153,"caption":154,"status":78,"capture":155,"pins":158},"AD01\u002F0403-003\u002Fmain","환불 접수 창",{"file":156,"w":81,"h":157,"ext":83},"\u002Fcaptures\u002FAD01-0403-003-main.png",900,[],[160,161],"FR01\u002F0301-106\u002Fbefore-canceled","FR01\u002F0301-106\u002Fafter-canceled",0,3562,{"docId":4,"title":11,"category":9,"playbooks":165,"themes":167,"aliases":169,"screenIds":178,"subscreens":182,"docType":188,"template":189,"frontImpact":190,"captures":201,"updatedAt":224,"freshness":225,"wave":226,"author":227,"reviewStatus":228},[166],"G6",[168],"T11",[170,171,172,173,174,175,176,177],"환불","환불승인","결제취소","취소","돈돌려주기","반품","환불거절","환불접수",[179,180,181],"S-AD01-0403-001","S-AD01-0403-002","S-AD01-0403-003",[183,184,185,186,187],"일반강의","라이브","커뮤니티","멤버십","환불접수창","list","D2",{"kind":191,"latency":192,"evidence":193,"screens":194,"beforeAfter":200},"conditional","immediate","ledger",[195],{"id":196,"path":197,"area":198,"effect":199},"S-FR01-0301-106","\u002Fmypage\u002Fpayments","마이페이지 › 결제 내역","환불을 승인하면 결제 내역 상태가 환불완료로 바뀌고 수강 권한이 회수된다",{"before":160,"after":161},[202,205,207,209,211,213,215,217,219,220,222],{"key":76,"slot":203,"status":204},"목록 전체","pending",{"key":116,"slot":206,"status":204},"검색 영역",{"key":106,"slot":208,"status":204},"우상단 버튼 영역",{"key":96,"slot":210,"status":204},"환불 상세",{"key":128,"slot":212,"status":204},"일반강의 상세",{"key":134,"slot":214,"status":204},"라이브 상세",{"key":140,"slot":216,"status":204},"커뮤니티 상세",{"key":146,"slot":218,"status":204},"멤버십 상세",{"key":153,"slot":154,"status":204},{"key":160,"slot":221,"status":204},"결제완료 상태",{"key":161,"slot":223,"status":204},"환불완료 상태","2026-07-22","pending-review","W0","모총괄(exec-coo) — 기준편","reference",{"docId":4,"screenIds":230,"subscreens":231,"updatedAt":224,"freshness":225},[179,180,181],[183,184,185,186,187],[233,237],{"id":166,"title":234,"to":235,"axis":236},"환불·문의 처리하기","\u002Fstart\u002FG6","playbook",{"id":168,"title":238,"to":239,"axis":240},"구독 해지 줄이기","\u002Ftheme\u002FT11","theme",1784876346628]